Shipping and Payment Policies
We accept Visa, Master Card, Discover and American Express.
If shipping to an Illinois address or for an in-store pick up, we will collect 10.25% sales tax.
Shipping & handling fees for U.S.
|Shipping Method and Pricing|
|Shipping code A (Merchandise)||Shipping Code B (Candles)|
|Dollar Amount||UPS Ground||UPS Ground|
|0.01 to 24.99||$14.95||$22.95|
|25.00 to 44.99||$17.95||$25.95|
|45.00 to 69.99||$19.95||$28.95|
|70.00 to 84.99||$21.95||$30.95|
|85.00 to 149.99||$21.95||$32.95|
|150.00 and up||CALL FOR A QUOTE||CALL FOR A QUOTE|
|Alternative Shipping Method Available|
|Canadian Orders||CALL FOR A QUOTE|
|Next Day Air|
|2nd Day Air|
If any candles are ordered, the shipping method will default to Shipping Code B and those rates will be applied.
Your order will be shipped within 3 business days upon final confirmation of your order, unless we are temporarily out of stock of an item or the item has been discontinued. In either case you will be notified and an estimated ship date will be given, if necessary.
Presently, we ship only to the United States and Canada. Due to Customs, additional fees will apply to Canadian orders. All orders are shipped insured via UPS from Chicago. Transit time is determined by your destination point, usually within 1-7 business days. We ship to the address you specify when you place your order. Additional fees will be applied if your package is returned to us for: insufficient address, diversion of the delivery to a different address while in transit, refusal to accept delivery, or other instances beyond our control.
We accept returns or exchanges within 5 business days upon receipt (DELIVERY) of your order, subject to our approval. You must first notify us, via email or phone, within that timeframe of any returns. Credit will be applied to your credit card for the merchandise amount only –the cost of shipping is non-refundable. Regular shipping rates apply for re-shipments.
If you have questions about your return or the status of your order, please contact us via email at firstname.lastname@example.org or by phone 312-332-6988. Be sure to include the information in your packing slip in your correspondence.
If you are in the Chicagoland area and would like to pick-up your order personally, please call to insure availability and confirm pick-up time. You may contact us at 312-332-6988.